Bolt opens Driver Engagement Centre in Cape Town

• This week Bolt opened up a new Driver Engagement Centre in Thornton, Cape Town.
• It is the second that the ridesharing platform has opened in South Africa, with the first being in Johannesburg.
• The new Centre aims to offer improved driver support, issue resolution, and assistance to new driver partners.

Ridesharing platform Bolt this week opened up a new Driver Engagement Centre locally. More specifically in Thornton, Cape Town.

It represents the second Driver Engagement Centre that Bolt has opened up in South Africa, with the first located in Johannesburg and opened up last year.

“This move comes after extensive feedback from drivers, highlighting that in-person support is a critical need. Following the success of its Johannesburg-based centre, the Cape Town centre aims to provide drivers with face-to-face support to address their concerns and challenges, ensuring they feel valued and heard,” Bolt explains in a release shared with Hypertext.

Bolt says that the new centre is part of its ongoing efforts to strengthen its relationship with driver-partners. To that end, it will offer improved driver support, issue resolution, and assistance to new driver partners in getting on the road more quickly, the ridesharing platform confirmed.

“It will also serve as a Lost and Found centre where passengers can pick up items forgotten in Bolt vehicles during their rides,” it added.

“The new centre will also offer a range of training sessions designed to equip drivers with the skills and knowledge needed to excel while driving with Bolt. These sessions will cover customer service best practices, optimising earnings, safety protocols, and vehicle maintenance tips. By providing this comprehensive training, Bolt aims to ensure that drivers feel confident and supported and have the tools to enhance their overall performance and success on the platform, ultimately improving the passenger experience,” noted Bolt’s senior operations manager, Simo Kalajdzic.

While it is unclear whether Bolt will open up more centres in the coming years, the company said it, “remains dedicated to supporting its driver-partners and will continue expanding these initiatives nationwide.”

[Images – Provided]

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